Colin Burns Consulting
Helping Private Clubs Enhance the Member Experience
Colin Burns Consulting collaborates with private clubs, their General Managers, and Boards to enhance their understanding of the Member Experience and how it influences the long-term health of the club.
CBC
Colin Burns Consulting
Dedicated to the Member Experience
Clubs dedicated to excellence understand that the Member Experience is continually evolving and core to the club’s success.
Colin Burns served over 30 years as General Manager of Winged Foot Golf Club, leading one of the most iconic private clubs in America with distinction. His career began at Plandome Country Club, where he was appointed General Manager at a notably young age. With 35 years of private club leadership experience, Colin brings clubs a rare blend of strategic insight, operational excellence, and a deep, enduring commitment to the Member Experience.
Our Vision
Even the most respected clubs can sometimes face a disconnect between the experience they believe they’re delivering and what Members actually feel. Identifying and addressing this gap isn’t a weakness—it’s a strategic opportunity. Clubs that seek to understand and realign with the Member Experience are better positioned to strengthen loyalty, enhance satisfaction, and remain relevant in a changing landscape.
How We Help Your Club Thrive
Membership Experience
Comprehensive analysis of your club's Member Experience, identifying opportunities for enhancement.
Operational Alignment Review
Strategic evaluation of operations to ensure all aspects align with member expectations and club goals.
Board and Management Alignment
Aligns the Board and Management Team through clearly defined goals and measurable performance standards.
Board and Management Alignment
Aligns the Board and Management Team through clearly defined goals and measurable performance standards.
Why Choose CBC
Firsthand Leadership Experience
Unlike larger firms, we bring real-world insight from decades of leading top-tier private clubs. Colin understands the day-to-day complexities of club operations because he’s lived them.
Insights That Go Beyond the Data
From relationships to expectations, Colin brings a deep understanding of what truly shapes the Member Experience—insights that numbers alone can’t capture.
Actionable, Culture-Fit Solutions
We don’t offer abstract theories. Our recommendations are practical, attainable, and tailored to your club’s unique values and identity
“The Apogee Club will have an abundance of activity in the planning stages as well as when all three courses are open for play,” said Pascucci. “There is no one with better experience in the golf industry to handle the broad scale of this project than Colin Burns. His career reflects excellence in all phases of golf hospitality.” Click here to checkout the full article
As The Apogee Club In Florida Adds Winged Foot’s Longtime GM, More Details For Its Three-Course Private Facility Emerge
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Let’s Start the Conversation
If your club is ready to take a closer look at your Member Experience and uncover practical ways to strengthen member satisfaction and retention, Colin Burns Consulting is here to help.